RETURNS

Returns


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items not eligible for a return are any item not in its original condition, is damaged or missing parts for reasons not due to our error. Also any item that is returned more than 30 days after delivery. Gift cards are also non - refundable. 


To complete your return, we require a receipt or proof of purchase.

Refunds 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 working days.

Late or missing refunds 


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: enquiries@wittsdesign.com

Return Shipping

To return your product, please contact us at enquiries@wittsdesign.com and send your item to:

Witts Design

Thatched Studio

Breck Farm

Stody Estate

Melton Constable 

NR24 2EP


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless your item was defective or damaged, then shipping will also be refunded.

Exchanges 


We only replace items if they are defective or damaged. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thatched Studio, 

Breck Farm, 

Stody Estate, 
Melton Constable 

NR24 2EP 

Tel:+44 (0)1263 502718

Opening times 

  • White Facebook Icon
  • White Twitter Icon
  • White Instagram Icon

©2019 by Witts Design. Witts Design Ltd is a registered company in England & Wales No - 09217955.